Cancellation Policy

Cancellation & Changes of an Appointment:
 Please be courteous and contact Infinite Reiki Healing  promptly if you are unable to attend a scheduled appointment. The cancelled time period can then be reallocated to someone who is in urgent need of treatment. If it's necessary for you to cancel or change your scheduled appointment we require that you call Infinite Reiki Healing at least 24-hours in advance. 

How to Cancel Your Appointment:
To cancel an appointment please call 647-539-7912. If you reach the voice-mail please leave a detailed message. If you would like to reschedule your appointment please be sure to leave your phone number and let us know the best time to return your call.

No-Show Policy:
A "no-show" is someone who fails to arrive for a scheduled appointment without calling the Center at least 24-hours in advance to cancel. "No-shows" inconvenience the Center as well as people who are in urgent need for sessions.

Late Cancellations:
Late cancellations will be considered a "no-show". Exceptions will only be made in extraordinary circumstances. Cancellations made more than 24-hours in advance of your scheduled appointment time will not be assessed a cancellation fee.

Important Points to Remember:

  • All changes and cancellations must be made at least 24-hours in advance,
  • Clients who change or cancel their scheduled appointment at least 24-hours prior to the scheduled time may reschedule their appointment with no incurred fee,
  • Failure to attend a scheduled appointment without giving Lynda the required 24-hours advance notice will result in 1( full payment required for the missed appointment time. For same-day-cancellations the client will be charged a $30.00 late cancellation fee,
  • Emergency appointment cancellations and changes are handled on a case-by-case basis,
  • Payment Refunds for prepaid individual Reiki Treatment

RETURNED CHECKS & DENIED CREDIT CARD CHARGES

  • Returned checks (insufficient funds, or for any other reason) will incur bank charges. Fees and outstanding balances are payable upon receipt.
  • Refused or denied credit card charges will incur credit card fees as assessed by the Center's credit card processing company. All fees and outstanding balances are due and payable upon receipt.

REFUNDS FOR SERVICES PERFORMED

  • No refunds will be given after a service has been performed.

CLASS / EVENT REGISTRATION FEES

The following applies to Classes and Workshops.

All Classes & Events:

  • Full payment or deposit is required upon class registration
  • Late Registrations: Space allowing, students may still enroll in a class or event—please be sure to contact Lynda at Infinite Reiki Healing for space availability, registration, and payment details in advance.
  • All outstanding balances are due and payable on the first day of class or event.

CANCELLATIONS

Postponement of a class or event due to inclement weather or other unforeseen events will result in rescheduling the affected classes or events. All registered students and attendees will be notified by the Center via telephone and email of the new class or event date/s. All applicable fees will be transferred accordingly.

Cancellation requests must be made by either: a) telephone to a one of our staff, b) leaving a telephone voice message. Failure to notify us of a cancellation request prior to the scheduled class or event by one of the foregoing cancellation methods will be considered a failure to notify or no-show. The use of multiple communication types (e.g. phone message and email) is encouraged.

> CANCELLING ATTENDANCE 8 days or more prior to scheduled class or event
Students who cancel attendance of any class or event by notifying Infinite Reiki Healing of such cancellation eight (8) days or more before the first day of said class or event may opt to:

  • Transfer deposit and class fees to a future class or event within one year from the initial class date, or
  • opt to receive a refund. NOTE: All refunds for payments made by credit card will be refunded to the credit card used to make the original payment—less a 6% refund fee based on the original total payment amount.


> CANCELLING ATTENDANCE within 4–7 days of scheduled class or event
Students who cancel attendance of a class or event by notifying the Center of such cancellation within four(4) to seven(7) days prior the first day of said class or event:

  • Forfeit all *deposit* fees.
  • All fees paid in excess of the initial deposit fees will be credited towards a future class or event attended within one year after the original scheduled class or event.

> CANCELLING ATTENDANCE within 3 days or less of scheduled class or event
Students that cancel class or event attendance within three(3) days or less prior to the first day of said class or event shall forfeit all paid deposits and class fees.

Students that cancel class or event on the first day of said class or event or fail to attend such scheduled classe/s or event/s shall forfeit all paid deposits and class fees.

All paid but unused class and/or event fees credited towards future/upcoming classes and/or events become non-refundable, not transferable, after one year from the date payment was made for the originally scheduled class and/or event.